Grooming Receptionist

Scenthound Waco, TX; Waco (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Employee discounts

Career growth to Management

Competitive hourly pay plus tips

Merit-based pay increases

Paid vacation

Complimentary monthly service for your

Job summary

Scenthound in Waco, TX is seeking a Grooming Receptionist and Sales Team Member to drive membership and retail sales while delivering outstanding service to every client and their dogs.

You will answer calls, schedule appointments, greet dogs and owners, manage profiles, handle cash, and promote memberships and products. A passion for dogs and reliability are essential, with opportunities for advancement into management through our training path.

Qualifications

• Sales experience and confidence are highly valued.
• Customer service experience in retail or service industry.
• Proficient with computers and basic software.
• Passion for dogs and dog health & wellness.

Responsibilities

• Drive membership and retail sales and add-ons through education.
• Develop membership leads by following up with potential members.
• Answer phones, schedule appointments, manage customer profiles and records.
• Manage cash drawer and daily cash handling.
• Resolve customer concerns and retain memberships.
• Keep the reception area clean and presentable.

Skills

Sales experience

Customer service experience

Computer proficiency

Dog love

Tools

POS system

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Employee discounts

About the Position:

1. Hourly plus an additional $4-$6 per hour from the salon's shared tip pool. Flexible schedule - No Sundays or Evenings! This is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products.

Perks and Benefits:

• Direct career growth path to Management positions, like Assistant Manager or Manager
• Competitive hourly base pay, plus shared tips
• Merit-based pay increases
• Paid Vacation
• Complimentary monthly service for your pet

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation

Who We Are Looking For:

Are you a goal-oriented team member who has a passion for sales and customer service? You may be our next Grooming Receptionist and Sales Team Member! We are looking for a compassionate dog lover who is self-motivated, outgoing, and sales-oriented to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership and retail sales and service add-ons through health and wellness education
• Develop membership leads by following up with potential members
• Answer phone calls, schedule appointments, manage customer profiles and recordsManage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Keep the reception area clean and presentable

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!)
• Ability to learn our products and services to educate the dog parents
• Speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Scheduling appointments efficiently