Grocery Service Manager – Frontline Customer Champion

Hyvee.io; Windom (MN); On-site; USD 42,000 - 72,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in Minnesota to oversee grocery department operations and lead a team to deliver exceptional customer service. You will supervise staff, manage scheduling, and ensure friendly, efficient service across all areas of the store.

The role requires strong leadership, teamwork, and customer-focused mindset, with a focus on maintaining high standards of safety and compliance in daily activities.

Qualifications

• Supervises employees and coordinates store activities.
• Ensures prompt, friendly customer service and efficient operations.
• Maintains positive employee relations and safety procedures.

Responsibilities

• Maintains a positive attitude and fosters a friendly, team-oriented store culture.
• Leads scheduling and assigns duties to staff to meet store needs.
• Provides prompt, courteous service to customers and resolves issues.
• Supervises daily store operations in all areas when needed.
• Learns pricing strategies and merchandising guidelines from Store Director.
• Ensures compliance with policies, security, and record-keeping procedures.

Skills

Customer service

Leadership

Teamwork

Operations

Job description

Hy-Vee is seeking a Service Manager in Minnesota to oversee grocery department operations and lead a team to deliver exceptional customer service. You will supervise staff, manage scheduling, and ensure friendly, efficient service across all areas of the store.

The role requires strong leadership, teamwork, and customer-focused mindset, with a focus on maintaining high standards of safety and compliance in daily activities.