Grocery Service Manager — Second in Command

Hy-Vee, Inc.; Washington; On-site; USD 60,000 - 75,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Second Service Manager to oversee daily grocery operations, lead a customer-focused team, and ensure efficient store performance. This role emphasizes friendliness, teamwork, and proactive service in a fast-paced environment.

Responsibilities include coaching staff, managing pricing and displays, and maintaining safety, inventory, and customer satisfaction across the store. A strong background in customer service is essential.

Qualifications

• High school diploma or equivalent.
• Experience in retail or grocery environment is beneficial.
• Strong customer service and interpersonal skills.

Responsibilities

• Maintains a positive attitude and fosters a friendly store atmosphere.
• Encourages staff to greet customers and provide prompt, courteous service.
• Monitors sales floor operations and store technology to ensure smooth shopping.
• Trains employees on store policies and procedures.
• Oversees backroom facilities, inventory, and cash accountability.
• Recruits and interviews applicants and coordinates staffing.
• Ensures cleanliness, safety, and compliance with policies.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High school or 1 year related work experience

Job description

Hy-Vee, Inc. is seeking a Second Service Manager to oversee daily grocery operations, lead a customer-focused team, and ensure efficient store performance. This role emphasizes friendliness, teamwork, and proactive service in a fast-paced environment.

Responsibilities include coaching staff, managing pricing and displays, and maintaining safety, inventory, and customer satisfaction across the store. A strong background in customer service is essential.