Grocery Experience & Service Lead

Kroger Family of Companies; Rothschild (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking an enthusiastic team member to help create an outstanding customer experience and safe, clean shopping environment. You will assist the department manager in meeting sales and profit goals while answering questions about products sold within the department and store.

The role emphasizes knowledge of products, suggesting items, maintaining freshness, and following food safety guidelines.

Qualifications

• Must be 18 years or older to apply.
• Ability to handle stressful situations in a fast-paced store.
• Strong communication skills for customer interactions.
• Basic math skills for transactions and counting.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

18 years or older

Ability to handle stressful situations

Effective communication skills

Basic math skills

Job description

Kroger Family of Companies in Wisconsin is seeking an enthusiastic team member to help create an outstanding customer experience and safe, clean shopping environment. You will assist the department manager in meeting sales and profit goals while answering questions about products sold within the department and store.

The role emphasizes knowledge of products, suggesting items, maintaining freshness, and following food safety guidelines.