Grocery Experience Lead - Customer Service & Freshness

Kroger; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Milwaukee, WI is seeking a friendly, customer-focused associate to deliver outstanding service and maintain a clean, safe department environment.

You will assist customers, answer questions about products, stock shelves, process samples and promotions, and help ensure product freshness and proper temperatures. This role emphasizes respect, inclusivity and safety while supporting department goals and efficient store operations.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Basic math

Retail experience

Job description

Kroger in Milwaukee, WI is seeking a friendly, customer-focused associate to deliver outstanding service and maintain a clean, safe department environment.

You will assist customers, answer questions about products, stock shelves, process samples and promotions, and help ensure product freshness and proper temperatures. This role emphasizes respect, inclusivity and safety while supporting department goals and efficient store operations.