Customer Experience Lead, Grocery Dept

Kroger; Menomonee Falls (WI); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition reimbursement

Paid time off

Job summary

The Kroger Family of Companies in Menomonee Falls, WI, is seeking a dedicated store associate to deliver an outstanding customer experience, maintain a safe and clean environment, and support department goals. You will interact with customers, stock and label merchandise, train teammates, and ensure food safety and freshness across the department.

You will respond to questions, share product knowledge, and help customers discover items while upholding company values and providing a welcoming

Qualifications

• Current food handlers permit required upon employment.
• Basic math skills required.
• High school diploma or equivalent.
• Second language skills (speaking, reading, and/or writing).

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Train and coach associates within the department to effectively perform their job duties at a satisfactory or above level.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Basic math

Food handlers permit

Second language

Education

High school diploma or equivalent

Job description

The Kroger Family of Companies in Menomonee Falls, WI, is seeking a dedicated store associate to deliver an outstanding customer experience, maintain a safe and clean environment, and support department goals. You will interact with customers, stock and label merchandise, train teammates, and ensure food safety and freshness across the department.

You will respond to questions, share product knowledge, and help customers discover items while upholding company values and providing a welcoming