Grocery Experience Champion

Kroger Family of Companies; Cornelius (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Cornelius, OR is seeking a store associate to create an outstanding customer experience through friendly service and product knowledge.

You will help customers, bag merchandise, assist with loading, and maintain a clean, safe environment. Collaboration with front-end team and adherence to safety and loss-prevention guidelines are essential. A positive, reliable attitude is valued to make every customer feel welcome.

Qualifications

• Customer service oriented with a focus on helping customers
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with customer requests; retrieving, lifting and locating product.
• Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
• Assist in removing customer’s merchandise from bottom of bascart for checkout.
• Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives including but not limited to: bottom of basket inspections, cart transfers, proper placement of all go-backs.
• Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas.
• Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication

Teamwork

Job description

Kroger Family of Companies in Cornelius, OR is seeking a store associate to create an outstanding customer experience through friendly service and product knowledge.

You will help customers, bag merchandise, assist with loading, and maintain a clean, safe environment. Collaboration with front-end team and adherence to safety and loss-prevention guidelines are essential. A positive, reliable attitude is valued to make every customer feel welcome.