Grocery Department Leader — Customer First & Team Growth

Kroger Co.; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger Co. is seeking an experienced department supervisor to lead the grocery team, drive outstanding customer service, and ensure a safe, clean environment. You will supervise daily duties, manage scheduling and training, and collaborate with store leadership to meet sales goals.

The role requires effective communication, basic math skills, and the ability to handle high-paced, sometimes stressful situations while maintaining integrity and compliance with policies.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent

Job description

Kroger Co. is seeking an experienced department supervisor to lead the grocery team, drive outstanding customer service, and ensure a safe, clean environment. You will supervise daily duties, manage scheduling and training, and collaborate with store leadership to meet sales goals.

The role requires effective communication, basic math skills, and the ability to handle high-paced, sometimes stressful situations while maintaining integrity and compliance with policies.