Produce & Customer Experience Specialist

Kroger; Roanoke (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger in Roanoke, VA is seeking team members to create an outstanding customer experience through exceptional service. You will assist the department manager to meet sales and profit goals, maintain a safe, clean environment, and follow the Customer 1st strategy while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

Role model the 3A’s of Friendly, promote brands, and help customers with products and services; contribute to a welcoming store atmosphere

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Communication skills

Basic math

Retail experience

Second language

Education

Food handler permit

Job description

Kroger in Roanoke, VA is seeking team members to create an outstanding customer experience through exceptional service. You will assist the department manager to meet sales and profit goals, maintain a safe, clean environment, and follow the Customer 1st strategy while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

Role model the 3A’s of Friendly, promote brands, and help customers with products and services; contribute to a welcoming store atmosphere