Bakery & Deli Clerk: Fresh Service & Customer Care

Kroger - Virginia; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Roanoke, VA is seeking a Grocery Clerk for the Bakery/Deli to assist customers, prepare items, and maintain product quality. You will use bakery equipment, handle samples, and inform customers about specials while ensuring food safety and accurate portions.

Join a team dedicated to service excellence and community support in a fast-paced grocery setting. This role emphasizes teamwork, safety, and customer care in a welcoming store environment.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in the bakery, such as the refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by a customer.
• Stay current with present, future, seasonal, and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger in Roanoke, VA is seeking a Grocery Clerk for the Bakery/Deli to assist customers, prepare items, and maintain product quality. You will use bakery equipment, handle samples, and inform customers about specials while ensuring food safety and accurate portions.

Join a team dedicated to service excellence and community support in a fast-paced grocery setting. This role emphasizes teamwork, safety, and customer care in a welcoming store environment.