Grocery Customer Service Specialist

Hy-Vee; Cedar Rapids (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Hy-Vee in Cedar Rapids, IA seeks a Customer Service associate in the Grocery department. You will process mail and Western Union orders, utility bills, and money orders, cash checks, and assist customers with dry cleaning pickups, aiming to provide courteous, friendly, efficient service.

You’ll greet customers, learn names, answer phones promptly, work as a team, and follow store guidelines while handling a variety of tasks from lottery to refunds, ensuring a positive shopping experience in a

Qualifications

• Must be able to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Proficient in filing, posting, and data entry, and able to guide people.

Responsibilities

• Provides prompt, efficient, and friendly customer service in all interactions.
• Greet customers, learn their names, and address them by name when possible.
• Assist customers by guiding them to products, handling mail, and processing orders.
• Answer telephone promptly and provide helpful service to callers.
• Work as a team with coworkers to ensure customer satisfaction and a positive store environment.
• Process Western Union orders, money orders, and related financial tasks.
• Handle lottery sales, refunds, and related duties as needed.
• Maintain hygiene, dress standards, and adhere to store policies.

Skills

Problem solving

Arithmetic

Customer service

Communication

Education

High school diploma or equivalent

Tools

Fax machine

Telephone

Cash register

Computer

Western Union equipment

Lottery terminals

Job description

Hy-Vee in Cedar Rapids, IA seeks a Customer Service associate in the Grocery department. You will process mail and Western Union orders, utility bills, and money orders, cash checks, and assist customers with dry cleaning pickups, aiming to provide courteous, friendly, efficient service.

You’ll greet customers, learn names, answer phones promptly, work as a team, and follow store guidelines while handling a variety of tasks from lottery to refunds, ensuring a positive shopping experience in a