Customer Experience Leader

Hy-Vee; Cedar Rapids (IA); On-site; USD 52,000 - 74,000; Full time

Job summary

Hy-Vee in Cedar Rapids, IA is seeking a Service Manager for the Grocery department. You will supervise employees, ensure prompt, friendly customer service, and coordinate daily store operations to meet customer needs.

Reporting to the Store Director and Managers, you will schedule staff, monitor safety, train employees, and uphold company policies while delivering a positive shopping experience. This role requires a hands-on leader who can resolve issues quickly.

Qualifications

• High School or equivalent.
• 2+ years of similar or related work experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provides prompt, efficient and friendly customer service.
• Supervises and coordinates activities of employees and store operations.
• Plans, prepares, and adjusts work schedules and assigns employees to duties.
• Ensures customer service throughout the store and addresses issues.
• Trains workers in store policies and procedures.

Skills

Customer service

People supervision

Leadership

Education

High School or equivalent

2+ years retail/management experience preferred

Tools

Cash registers

Job description

Hy-Vee in Cedar Rapids, IA is seeking a Service Manager for the Grocery department. You will supervise employees, ensure prompt, friendly customer service, and coordinate daily store operations to meet customer needs.

Reporting to the Store Director and Managers, you will schedule staff, monitor safety, train employees, and uphold company policies while delivering a positive shopping experience. This role requires a hands-on leader who can resolve issues quickly.