Customer Service Pro: Delight Shoppers and Solve Problems

DP Management, LLC; Fremont (NE); On-site; USD 21,000 - 23,000; Part time

Job summary

Hy-Vee is hiring for a Customer Service Associate to be the friendly face of in-store services. You will greet customers, assist with mail, money orders, checks, licenses, and lottery, and support refunds and routine store tasks.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience. You will work as part of a team in a fast-paced retail environment and maintain cleanliness and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Six months up to one year of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and put money in utility drawers and process paid outs.
• Count daily coupons and process refunds for customers and department-approved refunds.
• Sign on and off lottery machines, sell and redeem lottery tickets.
• Assist customers with dry cleaning where applicable and process bottle refunds.
• Assist customers at registers and in other areas of the store as needed.
• Answer the telephone and use the intercom system using appropriate procedures.
• Remove trash in a timely manner and maintain a clean, organized work area.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.

Skills

Problem Solving

Math Skills

Organization

Customer Guidance

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee is hiring for a Customer Service Associate to be the friendly face of in-store services. You will greet customers, assist with mail, money orders, checks, licenses, and lottery, and support refunds and routine store tasks.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience. You will work as part of a team in a fast-paced retail environment and maintain cleanliness and customer satisfaction.