Customer Service Associate – Grocery & Mail Services

Hy-Vee, Inc.; Ames (IA); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Hy-Vee, Inc. in Ames, IA seeks a customer service associate in the Grocery department to provide friendly, efficient help to customers, process money orders and Western Union transactions, and support store operations.

Responsibilities include assisting customers at registers, handling mail and financial transactions, and contributing to a positive shopping experience in a fast-paced environment.

Qualifications

• Must have the ability to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
• High school or equivalent experience and over six months up to one year of similar or related work experience.

Responsibilities

• Provide prompt, efficient and friendly customer service, greeting customers and addressing them by name when possible.
• Assist customers by locating products, loading items, and handling requests to improve the shopping experience.
• Answer telephone calls promptly and provide helpful store information and services.
• Work with coworkers as a team to ensure customer satisfaction and a pleasant work environment.
• Process mail, Western Union orders, money orders, checks, and related financial transactions.

Job description

Hy-Vee, Inc. in Ames, IA seeks a customer service associate in the Grocery department to provide friendly, efficient help to customers, process money orders and Western Union transactions, and support store operations.

Responsibilities include assisting customers at registers, handling mail and financial transactions, and contributing to a positive shopping experience in a fast-paced environment.