Grocery Customer Experience Associate

Kroger Family of Companies; Plano (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Plano, TX is seeking a customer service associate to create outstanding shopper experiences by delivering friendly, accurate service and maintaining a clean, safe department environment. You will answer questions, stock shelves, monitor freshness, and assist with samples and promotions while communicating clearly in a fast-paced retail setting.

Minimum qualifications include the ability to handle stressful situations, strong communication, basic math, and a retail

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products sold within the department and store.
• Gain and maintain knowledge of products and respond with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to meet customer needs.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs kept.
• Report safety risks or issues and illegal activity.
• Notify management of accidents and respond accordingly.
• Report all safety risks or issues, and illegal activity as needed.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Ability to manage conflict in a nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Stress management

Basic math

Job description

Kroger Family of Companies in Plano, TX is seeking a customer service associate to create outstanding shopper experiences by delivering friendly, accurate service and maintaining a clean, safe department environment. You will answer questions, stock shelves, monitor freshness, and assist with samples and promotions while communicating clearly in a fast-paced retail setting.

Minimum qualifications include the ability to handle stressful situations, strong communication, basic math, and a retail