Grocery Experience Specialist

Kroger Family of Companies; Tigard (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger Family of Companies seeks a customer-focused associate to deliver outstanding service in the department. You will help customers, answer questions about products, maintain freshness, and ensure accurate stocking and labeling.

A positive, respectful approach supports a safe store environment. Responsibilities include promoting trust among teammates, following food safety rules, managing temperatures, and assisting with seasonal ads.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products in the department and respond to questions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products they have ordered.
• Recommend items to customers to meet needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents and safety risks.
• Report all safety risks, or issues, and illegal activity.
• Ability to work cooperatively in high paced and stressful environments.
• Ability to manage conflict constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance as needed.
• Provide support with minors, disabled individuals, and/or older adults.
• Must be able to perform essential functions with/without accommodation.

Skills

Effective communication

Stress management

Basic math

Job description

Kroger Family of Companies seeks a customer-focused associate to deliver outstanding service in the department. You will help customers, answer questions about products, maintain freshness, and ensure accurate stocking and labeling.

A positive, respectful approach supports a safe store environment. Responsibilities include promoting trust among teammates, following food safety rules, managing temperatures, and assisting with seasonal ads.