Grocery Customer Experience Associate

The Kroger Co.; Moundsville (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring for a Store Associate position at our West Virginia location. You will deliver exceptional customer service, help maintain a safe and clean store, and support sales and profit goals as part of the department team.

Responsibilities include answering product questions, ensuring freshness, and assisting with inventory and product displays while upholding our Customer 1st strategy and company values of respect, integrity and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of dairy specials and ensure freshness.
• Provide customers with fresh products that they have ordered.
• Recommend items to meet customers' needs and ensure they get what they want.
• Check product quality, review sell-by dates and take action if needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents and report safety risks or illegal activity.
• Work cooperatively in a fast-paced environment and handle conflicts professionally.

Skills

Stress management

Effective communication

Basic math

Job description

The Kroger Co. is hiring for a Store Associate position at our West Virginia location. You will deliver exceptional customer service, help maintain a safe and clean store, and support sales and profit goals as part of the department team.

Responsibilities include answering product questions, ensuring freshness, and assisting with inventory and product displays while upholding our Customer 1st strategy and company values of respect, integrity and safety.