Grocery Customer Experience Associate

Kroger; Johnson Place (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in United States, West Virginia, Johnson Place is seeking a store team member focused on delivering outstanding customer service and maintaining a clean, safe environment. You will assist the department manager in achieving sales goals, answer questions about products, stock and label merchandise, and ensure food safety and accurate temperature records.

The role emphasizes friendly communication, reliability, and adherence to safety procedures to keep customers satisfied and coming back.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Stress management

Basic math

Communication skills

Job description

Kroger in United States, West Virginia, Johnson Place is seeking a store team member focused on delivering outstanding customer service and maintaining a clean, safe environment. You will assist the department manager in achieving sales goals, answer questions about products, stock and label merchandise, and ensure food safety and accurate temperature records.

The role emphasizes friendly communication, reliability, and adherence to safety procedures to keep customers satisfied and coming back.