Grievance Resolution Specialist — Corrections

The GEO Group Australia Pty Ltd.; Hudson (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Secured Services in the United States is seeking a Grievance Coordinator to manage the intake, investigation, and response to detainee grievances, ensuring timely and compliant action.

You will maintain records, support management with corrective recommendations, and collaborate with facility staff to uphold safety and proper procedures.

The role emphasizes accuracy, discretion, and adherence to legal and contractual requirements, with benefits and on-site support.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years as a Correctional Officer required.
• Knowledge of correctional program objectives and related laws.
• Ability to write communications, documents, and policies.
• Proficient with standard computer software.

Responsibilities

• Process grievances from detainees through formal procedures.
• Maintain accurate records of grievances and actions.
• Investigate grievances and propose responses to management.
• Ensure compliance with client agency procedures.
• Recommend corrective actions when warranted.
• Perform other duties as assigned.

Skills

Communication

Investigation

Record keeping

Interpersonal skills

Case management

Education

High school diploma or equivalent

Some college coursework in behavioral sciences

Tools

MS Office

Job description

GEO Secured Services in the United States is seeking a Grievance Coordinator to manage the intake, investigation, and response to detainee grievances, ensuring timely and compliant action.

You will maintain records, support management with corrective recommendations, and collaborate with facility staff to uphold safety and proper procedures.

The role emphasizes accuracy, discretion, and adherence to legal and contractual requirements, with benefits and on-site support.