GRIEVANCE COORDINATOR

The GEO Group Australia Pty Ltd.; Hudson (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Secured Services in the United States is seeking a Grievance Coordinator to manage the intake, investigation, and response to detainee grievances, ensuring timely and compliant action.

You will maintain records, support management with corrective recommendations, and collaborate with facility staff to uphold safety and proper procedures.

The role emphasizes accuracy, discretion, and adherence to legal and contractual requirements, with benefits and on-site support.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years as a Correctional Officer required.
• Knowledge of correctional program objectives and related laws.
• Ability to write communications, documents, and policies.
• Proficient with standard computer software.

Responsibilities

• Process grievances from detainees through formal procedures.
• Maintain accurate records of grievances and actions.
• Investigate grievances and propose responses to management.
• Ensure compliance with client agency procedures.
• Recommend corrective actions when warranted.
• Perform other duties as assigned.

Skills

Communication

Investigation

Record keeping

Interpersonal skills

Case management

Education

High school diploma or equivalent

Some college coursework in behavioral sciences

Tools

MS Office

Job description

Benefits Information

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary: The Grievance Coordinator is responsible for the receipt, investigation, and facility responses to grievances that are filed by detainees of the facility. Makes recommendations for corrective action when appropriate.

Primary Duties and Responsibilities:

• The Grievance Coordinator assists inmates/detainees in filing grievances through informal communication procedures.
• Maintains accurate records of prisoner grievances and any corresponding action pursuant to the grievance.
• The Grievance Coordinator investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or equivalent certification required.
• Minimum of two (2) years as a Correctional Officer required. College coursework and advanced training in behavioral sciences, correctional services, or related field preferred.
• Must possess a working knowledge of correctional program objectives, applicable court orders and laws as well as have a general understanding of the requirements for managing a secure correctional facility.
• Demonstration of the abilities needed to write communications, documents, policies, courtroom defenses, contract negotiations, and other required written correspondence is required.
• Must be mature, flexible, intellectually alert, and able to command the respect and confidence of inmates/staff.
• Must be able to use computers and the software applications typically used by the facility.

GEO Secured Services