Greeter / Patient Service Coordinator

A-Line Staffing Solutions; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

A-line Staffing Solutions seeks a courteous Medical Office Assistant to greet patients, check in arrivals, and route inquiries to appropriate staff. You will maintain the lobby area, manage charts and forms, and support daily administrative tasks in a HIPAA-compliant environment.

Candidates should have a high school diploma, strong customer service skills, and familiarity with Microsoft Outlook, Word, and Excel. Adaptability and reliability are essential in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service mindset required.
• Medical office experience or recent schooling in medical industry.
• Proficiency with computer systems and Microsoft Outlook, Word and Excel.
• Demonstrates adaptability in day-to-day work and shifting priorities.
• Shows strong work commitment and performance standards.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and professional manner.
• Check in patients and inform clinical staff of patient arrival.
• Answer, screen, and respond to routine questions; route to appropriate personnel or take messages.
• Pages clinic personnel as appropriate and communicates messages accurately and timely.
• Maintain lobby area, filing charts and forms, and ensure supply levels are adequate.

Skills

Exceptional customer service mindset

Adaptability

Work commitment

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Other administrative responsibilities may be performed as needed:
• Checks in patients and informs clinical staff of patient arrival.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.
• May type memos and forms.
• No more than five high level duties.

Qualifications

• High school diploma or equivalent required.
• EXCEPTIONAL CUSTOMER SERVICE MINDSET
• Medical Office experience or recent school work in the medical industry.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.