Greeter - Elizabeth City, NC

MainStreet Family Urgent Care; Elizabeth City (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Supplemental insurance

401K

Paid time off

Job summary

MainStreet Family Care in Elizabeth City, NC is seeking a friendly Patient Greeter to welcome patients, guide them through registration, and ensure a smooth, positive first impression as they enter the clinic.

Greeters will be cross-trained as Medical Assistants to provide basic clinical support when needed. The role involves rotating schedules, helping patients with self‑service kiosks, answering questions, and keeping the front desk welcoming and organized.

Qualifications

• High school diploma or equivalent required.
• Friendly, approachable, and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable working with people of all ages and backgrounds.
• Comfortable learning and assisting with technology, including self‑service kiosks.
• Basic computer skills, including experience with Microsoft Office.
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check‑in process.
• Prior healthcare or customer service experience is beneficial, but not required.
• Willingness to complete Medical Assistant cross‑training.

Responsibilities

• Welcome patients and create a friendly, positive first impression.
• Greet patients as they arrive and help direct them through the check‑in process.
• Assist patients with questions about the self‑service check‑in and registration kiosk.
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk.
• Help patients understand what information is needed to complete registration.
• Ensure patients know what to expect during the check‑in process without completing registration on their behalf.
• Maintain a clean, organized, and welcoming front‑of‑clinic environment.
• Communicate with the clinical team when patients need additional assistance.
• Help maintain a smooth and efficient patient flow within the clinic.
• Complete Medical Assistant cross‑training and maintain competency in applicable clinical responsibilities.
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume.
• Perform other duties as assigned.

Skills

Friendly demeanor

Excellent communication

Customer service

Comfortable with technology

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Greeter – Elizabeth City, NC

Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.

You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross‑trained as Medical Assistants so they can provide clinical support when needed.

Responsibilities

• Welcome patients and create a friendly, positive first impression
• Greet patients as they arrive and help direct them through the check‑in process
• Assist patients with questions about the self‑service check‑in and registration kiosk
• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
• Help patients understand what information is needed to complete registration
• Ensure patients know what to expect during the check‑in process without completing registration on their behalf
• Maintain a clean, organized, and welcoming front‑of‑clinic environment
• Communicate with the clinical team when patients need additional assistance
• Help maintain a smooth and efficient patient flow within the clinic
• Complete Medical Assistant cross‑training and maintain competency in applicable clinical responsibilities
• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume
• Perform other duties as assigned

Clinic Hours of Operation

• MainStreet:
  • Monday – Friday: 8:00 a.m. – 8:00 p.m.
  • Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Rotating Schedule

Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14‑day period.

• WEEK 1:
  • Monday: On
  • Tuesday: On
  • Wednesday: Off
  • Thursday: Off
  • Friday: On
  • Saturday: On
  • Sunday: On
• WEEK 2:
  • Monday: Off
  • Tuesday: Off
  • Wednesday: On
  • Thursday: On
  • Friday: Off
  • Saturday: Off
  • Sunday: Off

Qualifications

• High school diploma or equivalent
• Friendly, approachable, and patient-focused personality
• Excellent written and verbal communication skills
• Comfortable working with people of all ages and backgrounds
• Comfortable learning and assisting with technology, including self‑service kiosks
• Basic computer skills, including experience with Microsoft Office
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check‑in process
• Prior healthcare or customer service experience is beneficial, but not required
• Willingness to complete Medical Assistant cross‑training

Compensation and Benefits

• Position begins at $15/hr.
• Health, dental, and vision benefits
• Supplemental insurance
• 401K
• Paid time off

MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER

Pre-employment background checks and drug screenings are required.