Greeter - Shelby, NC

MainStreet Family Urgent Care; Shelby (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Supplemental insurance

401K

Paid time off

Job summary

MainStreet Family Care in Shelby, NC seeks a Patient Greeter to be the friendly first point of contact for patients. You will welcome, assist with check-in, and guide patients through the registration process while learning Medical Assistant cross-training for potential clinical support.

Responsibilities include directing patients, answering questions, troubleshooting kiosk navigation, and maintaining a welcoming front desk.

Qualifications

• High school diploma or equivalent required.
• Friendly, approachable and patient-focused personality.
• Excellent written and verbal communication skills.
• Comfortable with people of all ages and backgrounds.
• Able to learn and assist with self-service kiosks.

Responsibilities

• Welcome patients and create a friendly, positive first impression.
• Greet patients as they arrive and guide them through check-in.
• Assist patients with questions about self-service check-in and the kiosk.
• Provide guidance and troubleshoot when navigating the kiosk.
• Explain required information for registration.
• Ensure understanding of the check-in process without completing registration for patients.
• Maintain a clean, welcoming front-of-clinic environment.
• Communicate with the clinical team when extra assistance is needed.
• Support smooth patient flow within the clinic.
• Cross-train as Medical Assistant and perform applicable clinical tasks as needed.
• Assist with Medical Assistant duties based on staff and patient volume.
• Perform other duties as assigned.

Skills

People skills

Communication

Patient-focused

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Greeter – Shelby, NC

Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.

You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.

Responsibilities:

• Welcome patients and create a friendly, positive first impression

• Greet patients as they arrive and help direct them through the check-in process

• Assist patients with questions about the self-service check-in and registration kiosk

• Provide guidance and troubleshooting when patients have difficulty navigating the kiosk

• Help patients understand what information is needed to complete registration

• Ensure patients know what to expect during the check-in process without completing registration on their behalf

• Maintain a clean, organized, and welcoming front-of-clinic environment

• Communicate with the clinical team when patients need additional assistance

• Help maintain a smooth and efficient patient flow within the clinic

• Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities

• Assist with Medical Assistant duties when needed based on clinic staffing and patient volume

• Perform other duties as assigned

Clinic Hours of Operation:

• MainStreet:

  • Monday – Friday: 8:00 a.m. – 8:00 p.m.
  • Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Rotating Schedule:

Greeters work on a rotating schedule, alternating between 5days one week and 2days the next, including every other weekend. This totals 7 workdays over a 14-day period.

• WEEK 1
  • Monday: On
  • Tuesday: On
  • Wednesday: Off
  • Thursday: Off
  • Friday: On
  • Saturday: On
  • Sunday: On
• WEEK 2
  • Monday: Off
  • Tuesday: Off
  • Wednesday: On
  • Thursday: On
  • Friday: Off
  • Saturday: Off
  • Sunday: Off

Qualifications:

• High school diploma or equivalent
• Friendly, approachable, and patient-focused personality
• Excellent written and verbal communication skills
• Comfortable working with people of all ages and backgrounds
• Comfortable learning and assisting with technology, including self-service kiosks
• Basic computer skills, including experience with Microsoft Office
• Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process
• Prior healthcare or customer service experience is beneficial, but not required
• Willingness to complete Medical Assistant cross-training

Compensation and Benefits:

• Position begins at $15/hr.
• Health, dental, and vision benefits
• Supplemental insurance
• 401K
• Paid time off

MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER

Pre-employment background checks and drug screenings are required.