Greeter

Inns of Aurora; Town of Aurora (NY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical and dental benefits

401K program

Employee discount on lodging andDining

Job summary

Inns of Aurora, LLC is seeking a courteous Host to represent the restaurant’s hospitality and provide excellent customer service. Responsibilities include greeting guests, managing reservations, and coordinating seating with servers to ensure timely service.

The role requires strong organizational skills, the ability to multi-task, and a professional appearance. Full-time positions offer competitive benefits and opportunities to grow within a fine-dining environment.

Qualifications

• Excellent organizational and verbal communication skills.
• Ability to multi-task effectively.
• Teamwork in a fast-paced restaurant environment.
• Willingness to learn and follow IOA standards.
• Strong presence and professional demeanor under pressure.

Responsibilities

• Greet guests upon arrival and inform them of reservation status.
• Organize seating to optimize service flow and wait times.
• Monitor reservation list and seating availability.
• Ensure guests needs are met while waiting for tables.
• Escort guests to tables and inform them of server assignments.
• Support servers and bar staff as needed during shifts.
• Attend mandatory trainings and follow IOA handbook guidelines.

Skills

Excellent organizational skills

Verbal communication

Teamwork

Ability to multi-task

Customer service

Education

High school diploma or equivalent

Job description

$15/hr plus tips

Inns of Aurora, LLC core values:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

Position purpose

• The Host must act as personal representation of the service and overall hospitality of the restaurant portrayed through excellent customer service and professional demeanor.
• Greet guests upon arrival and inform them of their reservation status
• Organize and abide by a system to seat guests in an appropriate time frame
• Monitor the guest reservation list
• Ensure the needs of guests are met while they wait for their tables
• Manage and keep track of which tables are available for new guests
• Ensure each server has an adequate amount of tables in their section
• Escort guests to their designated table and inform them of their server name
• Provide menus
• Intuit server ability and personalized needs in regards to volumes of tables
• Assist with moving tables and organizing areas for larger parties
• Tally meal period guest count
• Assist in refilling water, polishing glass and other essential duties throughout shift
• Assist servers and bar staff, as needed
• Attend all mandatory trainings and meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Report all issues in the dining area to restaurant management team

Qualifications

• Excellent organizational and verbal communication skills
• Ability to multi-task effectively
• Ability to work while standing for long periods of time
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees
• Ability to adhere to proper food regulation standard and health and safety standards
• Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions
• Flexibility with guest needs and hourly schedules
• High school or college degree
• Previous host experience or fine-dining host experience
• Knowledge and understanding of workplace safety procedures
• General wine, food and fine-dining knowledge

Preferences

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.