Event Server

Inns of Aurora Resort & Spa; Town of Aurora (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount at lodging & dining

401(k) program

Medical and dental benefits

Paid time off

Job summary

Inns of Aurora Resort & Spa in New York state is seeking an Event Server under the Events Manager to assist with setting up, execution, and breakdown of events, delivering a luxurious guest experience.

The role requires friendly communication, ability to multi-task, and weekend availability; training on safety standards and dress policy will be provided; compensation is $18–$20 per hour with weekend work.

Qualifications

• Excellent verbal communication skills and a professional demeanor.
• Ability to multi-task effectively under fast-paced conditions.
• Able to work collaboratively with servers, hosts, bartenders and chefs.
• Adheres to health and safety and food service standards.
• Willingness to work weekends as required.

Responsibilities

• Set up event space and tables per banquet orders.
• Interact with guests professionally to ensure a luxurious experience.
• Serve water, coffee, tea, and assist with cocktails as needed.
• Restock stations and maintain cleanliness during shifts.
• Report issues to management and participate in required trainings.

Skills

Verbal communication

Multi-tasking

Teamwork

Professional appearance

Customer service

Flexibility

Education

High school diploma or equivalent

Job description

$18.00-$20.00 hourly depending on experience. Weekends are required.

INNS OF AURORA, LLC CORE VALUES

While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

Position Purpose

Under the Events Manager, the Event Server is responsible for set-up, execution, and break-down of all Inns of Aurora events and to assist guests to create a satisfying and luxurious experience.

Responsibilities/Duties/Functions/Task

• Set up event space as outlined in the Banquet Event Order
• Set tables prior to guest arrival with appropriate utensils, table cloths, condiments etc
• Restock all stations
• Understand and be able to articulate the specific food and beverage menu for every event
• Check identification for guests to verify age requirements for purchase of alcoholic drinks
• Interact with guests in a poised and professional manner
• Ensure the needs of all guests are met while navigating throughout the event area
• Consistently monitor guest satisfaction through regular check-ins
• Serve water, coffee and tea to guests
• Prepare cocktails according to customer orders and deliver them to guests, or deliver order to bartender
• Run food from kitchen with trays or by hand, as needed
• Ensure the timely completion of all side work and daily cleaning tasks
• Adhere to cleaning duties required at end of shift
• Retrieve plates and glasses from tables and transport them to the kitchen during meal services
• Report all issues in the dining area to management team
• Maintain the cleanliness of the service area
• Attend all required training and meetings
• Maintain a positive and helpful attitude with all guests. and Inns of Aurora employees
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Other duties, as assigned

Requirements

• Must be flexible in scheduling and have open weekend availability
• Excellent verbal communication skills
• Ability to multi-task effectively under fast-paced working conditions
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
• Ability to adhere to proper food regulation standards and health and safety standards
• High level of professionalism and passion for the hospitality industry
• Flexibility pertaining to guest needs and hourly schedules
• TIPS certifications; will train as needed

PREFERENCES

• High school or college level degree
• Previous customer service, banquet/events/catering serving or fine-dining serving experience
• Knowledge and understanding of workplace safety procedures
• Local wine, food and fine-dining knowledge

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.