Greeter

JEVS Human Services; Philadelphia (Philadelphia County); On-site; USD 36,600 - 38,500; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, Dental, and Vision coverage

Paid vacation and sick time

10-12 paid holidays per year

Pre-tax commuter benefits

Continuing education and training

Annual holiday party and office events

Wellness programs

Dress-down Fridays

Employee referral bonus

Mileage and travel reimbursements

Job summary

JEVS Human Services is currently seeking a customer service oriented Greeter for our CareerLink center in Philadelphia. This on-site role at Suburban Station welcomes customers and directs calls, maintains the reception area, and supports clerical tasks as needed.

As a Greeter, you will greet visitors, answer phones, and collaborate with center staff to ensure smooth operations in a high-volume environment while upholding professional, friendly service.

Qualifications

• High school diploma or equivalency
• 2+ years related work experience
• Proficient in MS Office applications (MS Word/Outlook/Excel)
• Demonstrate customer service skills required
• Well organized and able to prioritize in a high volume and fast paced environment
• Willing to work a flexible schedule including evenings and Saturdays

Responsibilities

• Communicate effectively by responding to inquiries and requests within 24 hours or by requested deadline
• Provide timely and accurate communication to partners (CAO, Funders, etc.)
• Collaborate with all EARN center staff to troubleshoot and resolve problems
• Provide quality customer service in a high volume environment
• Greet customers and visitors as directed by “No Wrong Door” Operations Procedures manual
• Demonstrate professional and courteous behavior towards staff and customers at all times
• Maintain reception area
• Maintain confidentiality in reception area
• Professional phone etiquette and pleasant demeanor
• Answer and direct telephone calls
• Receive and sort mail and packages
• Send, receive and route faxes
• Maintain up to date and accurate staff contact lists
• Maintain knowledge of and answer questions about all Center activities

Skills

MS Office

Customer service

Organization

Flexibility

Education

High school diploma or equivalent

Tools

MS Word

Outlook

Excel

Job description

Currently JEVS Human Services has an exciting opportunity for a customer service oriented individual to join our team at the CareerLink as a Greeter. The PA CareerLink centers in Philadelphia help individuals prepare for and find a job. We provide no-cost services that help individuals successfully enter or re-enter the local workforce.

As the Greeter, you will greet customers and visitors as they enter the CareerLink. You will be responsible for answering phones and directing calls as well as maintaining the reception area. As the Greeter, you will have the opportunity to assist in clerical projects as needed.

This role, located in our Suburban Station, Center City Philadelphia office, is on-site.

Responsibilities

• Communicate effectively by responding to inquiries and requests within 24 hours or by requested deadline;
• Provide timely and accurate communication to partners (CAO, Funders, etc.)
• Collaborate with all EARN center staff to trouble shoot and resolve problems
• Provide quality customer service in a high volume environment
• Greet customers and visitors as directed by “No Wrong Door” Operations Procedures manual
• Demonstrate professional and courteous behavior towards staff and customers at all times
• Maintain reception area
• Maintain confidentiality in reception area
• Professional phone etiquette and pleasant demeanor
• Answer and direct telephone calls
• Receive and sort mail and packages
• Send, receive and route faxes
• Maintain up to date and accurate staff contact lists
• Maintain knowledge of and answer questions about all Center activities;

Qualifications

• High school diploma or equivalency
• 2+ years related work experience.
• Proficient in MS Office applications (especially MS Word, Outlook and Excel).
• Demonstrate customer service skills required
• Well organized and able to prioritize in a high volume and fast paced environment
• Willing to work a flexible schedule including evenings and Saturdays

What’s In It For You

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $36,600 to $38,500. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at https://www.jevshumanservices.org/careers/

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.