Greet Team Manager

Defined Fitness Inc; Rio Rancho (NM); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Gym membership

Staff passes

Discounted personal training

Pet insurance

Life / AD&D insurance

Long-term disability

401(k) retirement plan

Zusammenfassung

Defined Fitness Inc in Rio Rancho, NM is seeking a Greet Team Manager to lead the team delivering exceptional first impressions to visitors. You will welcome guests warmly and coordinate scheduling to ensure smooth operations and high customer satisfaction.

The role requires a high school diploma and at least 2 years in customer service or team leadership, with strong communication. A bachelor's in a related field is preferred, plus CRM experience and leadership ability.

Qualifikationen

• High school diploma or equivalent.
• 2+ years in customer service or team leadership.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Proficiency with basic computer applications such as email and scheduling software.

Aufgaben

• Lead, motivate, and manage the greet team to deliver outstanding customer service at all times.
• Develop and conduct training programs to ensure team members understand policies and best practices.
• Create and manage staff schedules to ensure adequate coverage during all operating hours.
• Monitor and evaluate team performance, providing coaching to improve service quality.
• Handle escalated customer concerns professionally and resolve issues promptly.
• Collaborate with other departments to ensure seamless visitor experiences and address challenges.
• Maintain accurate records related to attendance, performance, and customer feedback.

Kenntnisse

Customer service

Leadership

Communication

Scheduling

Computer skills

Ausbildung

Bachelor’s degree in Business Administration, Hospitality, or related field

Tools

CRM systems

Scheduling software

Email

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Management Hilltop, Rio Rancho, NM, US 1 Attachments

3 days ago Requisition ID: 5716

Salary Range: $45,000.00 To $55,000.00 Annually

About the Role:

The Greet Team Manager is responsible for leading and overseeing the team that provides exceptional first impressions to all visitors and customers. This role ensures that every guest is welcomed warmly and efficiently, setting a positive tone for their entire experience. The manager will develop and implement strategies to enhance customer service standards and team performance. They will also coordinate scheduling, training, and performance evaluations to maintain a motivated and skilled team. Ultimately, the Greet Team Manager plays a critical role in fostering a welcoming environment that supports the organization's reputation and customer satisfaction goals.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in a customer service or team leadership role.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a diverse team effectively.
• Proficiency with basic computer applications such as email and scheduling software.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Experience in a managerial role within a customer-facing environment.
• Familiarity with customer relationship management (CRM) systems.
• Conflict resolution and problem-solving skills.
• Knowledge of industry best practices in customer service and team management.

Responsibilities:

• Lead, motivate, and manage the greet team to deliver outstanding customer service at all times.
• Develop and conduct training programs to ensure team members are knowledgeable about company policies and customer interaction best practices.
• Create and manage staff schedules to ensure adequate coverage during all operating hours.
• Monitor and evaluate team performance, providing constructive feedback and coaching to improve service quality.
• Handle escalated customer concerns professionally and work to resolve issues promptly.
• Collaborate with other departments to ensure seamless visitor experiences and address any operational challenges.
• Maintain accurate records related to attendance, performance, and customer feedback.

Skills:

The Greet Team Manager uses strong communication skills daily to interact with team members and customers, ensuring clear and positive exchanges. Leadership and motivational skills are essential for guiding the team to meet service standards and maintain high morale. Organizational skills are applied in scheduling, training coordination, and performance tracking to keep operations running smoothly. Problem-solving abilities help address customer concerns and team challenges effectively and efficiently. Additionally, proficiency with technology supports the management of schedules, records, and communication tools, enhancing overall team productivity.

Performance Metrics:

Daily Sales KPI Minimums

Club

Personal

Calls

120

40

Booked

15

6

Shows

12

4

Closed

10

3

Referrals

2:1

2:1

3-Pack Attachment

20%

20%

Physical Requirements:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
• Bonus incentive opportunities
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

Attachments (1)

Greet Team Manager Job Description 2023.03.01.pdf