Green Energy Solutions Advisor

IGS Energy; United States; Remote; USD 35,000 - 53,000; Full time

Benefits offered by this job

Healthcare coverage

Headspace mental wellbeing

Maven family planning

401(k) plan

Paid time off

Job summary

IGS Energy is seeking a Customer Solutions Specialist in the Solutions Center to champion the IGS energy brand. You will educate customers on our sustainability journey, explain residential commodity and warranty products, and deliver exceptional experiences with every interaction.

You’ll work Monday–Friday 11:00am–8:00pm with rotating Saturdays 8:00am–5:00pm, providing support across payment processing, new service setup, and resolving inquiries while safeguarding sensitive information.

Qualifications

• High school diploma or equivalent.
• 2 years’ experience in a customer facing environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver exceptional customer experiences by building rapport and addressing needs.
• Educate customers on IGS sustainability initiatives and products.
• Assist with setting up new service, processing payments and payment plans.
• Resolve inquiries and provide timely follow-up to ensure satisfaction.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Windows

MS Office

Internet Explorer

Job description

IGS Energy is seeking a Customer Solutions Specialist in the Solutions Center to champion the IGS energy brand. You will educate customers on our sustainability journey, explain residential commodity and warranty products, and deliver exceptional experiences with every interaction.

You’ll work Monday–Friday 11:00am–8:00pm with rotating Saturdays 8:00am–5:00pm, providing support across payment processing, new service setup, and resolving inquiries while safeguarding sensitive information.