Remote Customer Solutions & Sustainability Educator

IGS Energy; Northern (KY); Ibrido; USD 35.000 - 53.000; Tempo pieno

Descrizione del lavoro

IGS Energy is seeking a Customer Solutions Specialist to join our Solutions Center remotely. You will educate customers on our sustainability initiatives and green energy products while delivering outstanding service.

You will handle service setup, payments, and payment plans, and look for upsell opportunities through consultative conversations. The role requires strong communication, multitasking, and a customer-first mindset, with a Monday–Friday 11:00am–8:00pm schedule and rotating Saturdays.

Competenze

• High school diploma or equivalent.
• 2 years of experience in a customer-facing environment preferred.

Mansioni

• Deliver exceptional customer experiences by building rapport with customers and representing IGS Energy in a positive way.
• Educate customers on IGS sustainability initiatives and green energy value.
• Assist customers with setting up services, processing payments, and arranging payment plans.
• Provide timely follow-up to ensure inquiries are resolved to satisfaction and in line with policies.
• Navigate systems to resolve customer inquiries and support multiple lines of business.

Conoscenze

Interpersonal skills

Verbal and written communication

Customer service

Multitasking

Problem solving

Teamwork

Windows basics

Formazione

High school diploma or equivalent

Strumenti

MS Office Suite

Windows

Internet Explorer

Descrizione del lavoro

IGS Energy is seeking a Customer Solutions Specialist to join our Solutions Center remotely. You will educate customers on our sustainability initiatives and green energy products while delivering outstanding service.

You will handle service setup, payments, and payment plans, and look for upsell opportunities through consultative conversations. The role requires strong communication, multitasking, and a customer-first mindset, with a Monday–Friday 11:00am–8:00pm schedule and rotating Saturdays.