GRC CSM - Remote, Drive ROI & Adoption

Workiva Inc.; Colorado; Hybrid; USD 57,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Restricted Stock Units

401(k) match

Comprehensive benefits package

Job summary

Workiva is seeking a Customer Success Manager to be the primary liaison for named accounts in the United States. You will drive adoption of the Workiva Platform, maximize ROI, and advocate across Sales, Services, Marketing, Product, and Engineering.

You will onboard and train customers, review outcomes, and identify growth opportunities throughout the customer lifecycle. You will collaborate with cross-functional teams and manage stakeholder relationships, ensuring customers reach key milestones

Qualifications

• Undergraduate degree or equivalent combination of experience and education; an advanced degree may be considered in lieu of professional experience.
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales).
• Experience supporting a SaaS application preferred.
• Deep commitment to customer success - not just satisfaction.
• Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations.
• Self-starter with strong time management and prioritization skills.

Responsibilities

• Drive customer adoption of Workiva solutions
• Ensure continuous ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts & take appropriate actions to manage and/or elevate to an efficient resolution
• Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
• Work with Sales to understand the details of upcoming renewals
• Teach customers how to use the Workiva Platform
• Use customer management tools to track customer communication, issues, and metrics

Skills

SaaS experience

Customer success

Problem solving

Communication skills

Time management

Education

Undergraduate degree

Job description

Workiva is seeking a Customer Success Manager to be the primary liaison for named accounts in the United States. You will drive adoption of the Workiva Platform, maximize ROI, and advocate across Sales, Services, Marketing, Product, and Engineering.

You will onboard and train customers, review outcomes, and identify growth opportunities throughout the customer lifecycle. You will collaborate with cross-functional teams and manage stakeholder relationships, ensuring customers reach key milestones