Customer Success Manager, GRC & Compliance (Remote)

Workiva Inc.; United States; Remote; USD 57,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

Restricted Stock Units (RSUs)

401(k) match

Comprehensive benefits

Job summary

Workiva is seeking a Customer Success Manager in the United States to serve as the primary contact for named accounts, driving adoption of the Workiva Platform and maximizing ROI. You will collaborate across Sales, Services, Support, Marketing, and Product to onboard, train, and support customers throughout their lifecycle.

The role requires a degree and 2 years in Customer Success or related fields; SaaS experience and strong communication are preferred.

Qualifications

• Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)
• Preferred: Experience supporting a SaaS application
• Strong communication and presentation skills with a high level of comfort delivering consultative recommendations

Responsibilities

• Drive customer adoption of Workiva solutions
• Ensure continuous ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts and take appropriate actions to resolve
• Ensure customers progress toward key milestones using Success Plans
• Advocate for customers by providing feedback to internal teams
• Collaborate with Sales on upcoming renewals
• Teach customers how to use the Workiva Platform
• Track customer communication, issues, and metrics

Skills

Customer Success

SaaS experience

Communication

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

Workiva is seeking a Customer Success Manager in the United States to serve as the primary contact for named accounts, driving adoption of the Workiva Platform and maximizing ROI. You will collaborate across Sales, Services, Support, Marketing, and Product to onboard, train, and support customers throughout their lifecycle.

The role requires a degree and 2 years in Customer Success or related fields; SaaS experience and strong communication are preferred.