GRC Analyst

Atomus; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Atomus seeks a GRC Analyst to help customers implement and leverage our cybersecurity products while maintaining NIST 800-171 and CMMC compliance. You will guide onboarding, set baseline security controls, and support ongoing IT security tasks across Windows, MacOS, and mobile platforms.

Work with sales, product, and engineering to capture customer feedback and assist with compliance documentation, ensuring a strong security posture and smooth product rollouts.

Qualifications

• Experience in a customer-facing technical role in cybersecurity or GRC.
• Strong knowledge of NIST 800-171 and/or CMMC compliance.
• Familiarity with IT security controls and documentation requirements.

Responsibilities

• Onboard new customers with proper setup and baseline compliance requirements.
• Serve as first point of contact for IT/security inquiries and provide solutions.
• Collaborate with sales, product, and engineering to relay customer feedback.
• Maintain NIST 800-171 and CMMC compliance documentation for customers.

Skills

GRC experience

NIST 800-171 knowledge

CMMC knowledge

Cybersecurity frameworks

Technical troubleshooting

Active Directory

PowerShell

Communication skills

Onboarding

Tools

PowerShell

Terminal

Microsoft Intune

Active Directory

HubSpot

Job description

About the Role

As a GRC Analyst will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.

Responsibilities

• Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings.

• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform.

• Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products.

• Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained.

Required Skills

• Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.

• Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).

• Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.

• Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.

• Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).

• Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.

• Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.

• Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.

• Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.

• Between 3 and 8 years of full time experience in a cybersecurity or GRC role

Preferred Skills

• Prior experience with NIST 800-171, CMMC, or other compliance standards.

• Ability to manage multiple customer accounts and onboarding projects simultaneously.

• Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.