Cyber Security Engineer

Atomus

San Francisco (CA)

On-site

USD 80,000 - 105,000

Full time

14 days+

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Job summary

A cybersecurity company in San Francisco is seeking a Cybersecurity Engineer to support customers in leveraging cybersecurity products and maintaining compliance. This role involves managing customer onboarding, troubleshooting technical issues, and collaborating with various teams to ensure customer satisfaction. Ideal candidates will have experience in a technical customer-facing role, familiarity with cybersecurity frameworks, and excellent communication skills. This full-time position offers the opportunity to influence customer experiences and security compliance efforts.

Qualifications

Experience in a customer-facing technical role, preferably in cybersecurity or compliance.
Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC).
Intermediate networking knowledge of WAN and LAN connectivity.
Experience with Microsoft Intune, Active Directory, Windows, MacOS, and mobile platforms.
Advanced understanding of Microsoft products.
Familiarity with command-line tools for troubleshooting.
Strong troubleshooting skills related to network security.
Excellent verbal and written communication skills.
Strong emotional intelligence for effective communication.

Responsibilities

Manage and guide new customers through the onboarding process.
Serve as the first point of contact for technical inquiries.
Work closely with internal teams to communicate customer feedback.
Assist customers in managing NIST 800-171 and CMMC compliance requirements.

Skills

Customer-facing technical role experience

Cybersecurity frameworks and technologies

Intermediate networking knowledge

Microsoft Intune and Active Directory

Advanced understanding of Microsoft products

Familiarity with command-line tools

Strong troubleshooting skills

Excellent communication skills

Emotional intelligence

Tools

PowerShell

Firewalls and routers

Compliance documentation tools

Job description

This range is provided by Atomus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $105,000.00/yr

About the Company

Atomus' mission is to provide world class cybersecurity for the world’s most critical organizations. We build security compliance software delivered as managed services sold directly, with relevant professional services and support. Examples of our commercial customers include hypersonic aircraft companies, satellite and space mission systems companies, AI and software companies, among many other companies serving primarily the aerospace and defense industry. At Atomus we are hardworking, we move fast, and we put our customers first.

About the Role

As a Cybersecurity Engineer will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.

Responsibilities

Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings.
Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform.
Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products.
Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained.

Required Skills

Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.

Preferred Skills

Prior experience with NIST 800-171, CMMC, or other compliance standards.
Ability to manage multiple customer accounts and onboarding projects simultaneously.
Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.

Seniority level