Cyber Security Analyst

Enboarder; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Atomus is seeking a Cybersecurity Analyst to work with customers to implement and leverage our cybersecurity products, ensure NIST 800-171 and CMMC compliance, and resolve technical challenges.

You will support Windows, MacOS, iOS, Android devices, and firewalls, while communicating customer feedback to the product team and ensuring an amazing customer experience.

Qualifications

• Experience in a customer-facing technical role in cybersecurity or compliance.
• Strong knowledge of NIST 800-171 and CMMC frameworks.
• Experience with Microsoft 365 products and Windows/macOS.
• Excellent communication and problem-solving skills.

Responsibilities

• Guide onboarding of new customers and establish NIST 800-171 and CMMC baselines.
• Provide technical support and troubleshooting for the Atomus platform.
• Coordinate with sales, product, engineering and partners.
• Maintain audit-ready IT documentation and compliance records.

Skills

Customer-facing

Cybersecurity

NIST/CMMC

Networking

Intune/AD

CLI/PowerShell

Communication

Emotional intelligence

Tools

HubSpot

Active Directory

Microsoft Intune

Job description

About the Company

Atomus' mission is to provide world class cybersecurity for the world’s most critical organizations. We build security compliance software delivered as managed services sold directly, with relevant professional services and support. Examples of our commercial customers include hypersonic aircraft companies, satellite and space mission systems companies, AI and software companies, among many other companies serving primarily the aerospace and defense industry. At Atomus we are hardworking, we move fast, and we put our customers first.

About the Role

As a Cybersecurity Analyst will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Our customers depend on Atomus to manage and secure their Windows, MacOS, Ubuntu, iOS, Android devices, and Firewalls while ensuring compliance. We aim to provide the best possible support when they have questions. Our team's main goal is to simplify our customers' lives, for compliance and security. You will serve as the voice of the customer by sharing their feedback and insights with our product team and reporting any issues to our software engineers. We take pride in delivering amazing experiences for our customers.

Your Career Path

This is a precursor role designed to launch you into the Atomus cybersecurity team. You'll spend roughly six months rotating through each of our three core functions — Cybersecurity Engineering, GRC (Governance, Risk & Compliance), and IT Project Management — before graduating into one of them as your specialization:

• Cybersecurity Engineer — deploy, configure, and troubleshoot the security stack working with customers on their security infrastructure.
• GRC Analyst — run risk assessments and compliance documentation, and lead quarterly compliance reviews and CMMC with customer leadership.
• IT Project Manager — own end-to-end onboarding for new customers, coordinating customers, IT vendors, and engineering.

What You'll Do

• Guide new customers through onboarding — ensuring proper setup and configuration, aligning with their security programs, and establishing baseline NIST 800-171 and CMMC compliance while running the technical tasks and project management each onboarding requires.
• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for IT and security issues related to the Atomus platform.
• Work closely with internal teams (sales, product, engineering) and with partners and vendors, communicating customer feedback and advocating for customer needs in product development and third-party rollouts.
• Help customers manage and maintain NIST 800-171 and CMMC compliance, keeping IT documentation updated and audit-ready.

Required Skills

• Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools).
• Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS.
• Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.).
• Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
• Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
• Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences.
• Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication.

Preferred Skills

• Prior experience with NIST 800-171, CMMC, or other compliance standards.
• Ability to manage multiple customer accounts and onboarding projects simultaneously.
• Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times.