Graphing Onboarding & Education Lead

BioRender; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first flexibility

Collaborative culture

Job summary

BioRender is seeking an Implementation Specialist to manage the launch experience for their new Graphing product. This customer-facing role involves onboarding, migration support, and creating training resources to ensure smooth implementations for clients.

The ideal candidate will have 3+ years in a SaaS environment, experience with data analysis tools, and exceptional communication skills. Enjoy the flexibility of a remote-first culture while making a significant impact in science communication.

Qualifications

• 3+ years in a customer-facing role at a SaaS company.
• Experience with data analysis tools or a background in life sciences.
• Proven track record of owning complex product launches.

Responsibilities

• Own post-sales launch support for new graphing accounts.
• Lead migration support for customers transitioning from other tools.
• Develop customized onboarding resources.

Skills

Customer-facing implementation

Data analysis tools (Prism, R, Python)

Strong communication skills

Organizational skills

Education

3+ years in a SaaS company

Tools

Customer.io

Gainsight

Intercom

Job description

BioRender is seeking an Implementation Specialist to manage the launch experience for their new Graphing product. This customer-facing role involves onboarding, migration support, and creating training resources to ensure smooth implementations for clients.

The ideal candidate will have 3+ years in a SaaS environment, experience with data analysis tools, and exceptional communication skills. Enjoy the flexibility of a remote-first culture while making a significant impact in science communication.