Outlets Expeditor

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free parking

Room discounts

Discounts at Marcus Restaurants

Early wage access

Job summary

Grand Geneva Resort & Spa is seeking an Expeditor to join our fine dining team in Lake Geneva, WI. You will help deliver plated menu items with urgency, bridge service between Front and Back of House, and ensure a seamless guest experience across all service moments.

Ideal candidates have at least one year of fine dining service, strong English communication, and a collaborative attitude. The role offers flexible scheduling and opportunities for growth within Marcus Hotels & Resorts.

Qualifications

• One year or more of service assistance experience in a fine dining outlet.
• Able to read, write, and speak in English.
• Excellent communication skills and familiarity with the hospitality industry.
• Ability to establish and maintain effective relationships with all department management, staff, personnel, and the general public.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Thoroughly understand the menu, wine list, ingredients, preparation, and expected service.
• Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation)
• Maintain a neat, clean, organized, safe work environment
• Transport and polish clean wares, utensils, and accessories to area needed
• Must be proficient in multi-tasking and bridging the service between the Front of House and Back of House
• Must comply with opening and closing duties as well as running side work necessities
• Communicate directly and consistently with the culinary and management team
• Listen to and resolve customer complaints regarding service, product, and personnel
• Must effectively process service responsibilities from service staff, such as from servers and bartenders
• Has the ability to verbally describe and present the hotel's food offerings in a professional manner
• Perform other duties as assigned

Skills

Service experience

English fluency

Communication skills

Hospitality knowledge

Team coordination

Education

High school diploma

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As an Expeditor at the Grand Geneva Resort & Spa, you will deliver efficient and exceptional plated menu items while maintaining a sense of urgency in the execution of the expo line and fast-efficient clearing of tabletops throughout the restaurant.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Thoroughly understand the menu, wine list, ingredients, preparation, and expected service.
• Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation)
• Maintain a neat, clean, organized, safe work environment
• Transport and polish clean wares, utensils, and accessories to area needed
• Must be proficient in multi-tasking and bridging the service between the Front of House and Back of House
• Must comply with opening and closing duties as well as running side work necessities
• Communicate directly and consistently with the culinary and management team
• Listen to and resolve customer complaints regarding service, product, and personnel
• Must effectively process service responsibilities from service staff, such as from servers and bartenders
• Has the ability to verbally describe and present the hotel's food offerings in a professional manner
• Perform other duties as assigned

What do you bring to the role?

• High school or equivalent required
• One year or more of service assistance experience in a fine dining outlet
• Able to read, write, and speak in English
• Excellent communication skills and familiarity with the hospitality industry
• Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public
• Ability to work a flexible schedule including days, nights, weekends, and holidays

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.