Graduation and Completion Manager

North Central Texas College; Gainesville (TX); Hybrid; USD 56,000 - 68,000; Full time

Job summary

North Central Texas College is seeking a Graduation and Completion Manager on the Gainesville campus to oversee graduation processing, credential attainment, and completion outreach.

The role coordinates degree audits, reverse transfer, and state reporting, and leads communications with students, faculty, and staff about eligibility and deadlines. A bachelor's degree is required, with preferred master's and experience in higher education.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Experience in higher education student services or records.
• Proficiency with Jenzabar or similar SIS and data reporting.

Responsibilities

• Oversees graduation processing and credential awarding.
• Manages degree audits, reverse transfer, and state reporting.
• Develops student communications on graduation requirements.
• Plans commencement ceremonies and coordinates related events.
• Maintains graduate records and ensures timely credential release.
• Collaborates with departments to resolve policy or record issues.

Skills

Excellent communication

Event planning

Policy interpretation

Confidentiality

Data reporting

Relationship building

Education

Bachelor’s degree

Master’s preferred

Tools

Jenzabar

Data analysis

Job description

Subject to criminal background check. Resume, cover letter, and unofficial transcript are required in addition to application. Salary is $62,084. This position is located on the Gainesville campus North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex or gender, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.

Posting Number 9002131

Title Graduation and Completion Manager

Position Type Full-Time

Department Registrar

This position manages college-wide graduation, credential attainment, and completion outreach initiatives designed to increase credential completion and support institutional attainment goals. Oversees graduation processing, proactive identification and outreach to students who have completed or are near completion of credentials, automatic awarding, reverse transfer, degree audit processes, commencement ceremonies, and related state and federal reporting. Responsibilities and Duties:

• Provides support to students, faculty and staff regarding graduation, degree requirements, course substitutions, degree verifications, transfer credit, registration changes, withdrawals, and other Registrar’s Office functions by interpreting college policies, reviewing student records, resolving issues, and coordinating with other departments as needed.
• Manages the graduation application and credential-awarding process by reviewing degree audits and student academic records, confirming completion of degree and certificate requirements, processing eligible awards, and coordinating resolution of graduation deficiencies or exceptions with appropriate instructional and student service areas.
• Manages diploma and digital credential processes by maintaining accurate graduate information, coordinating credential orders, resolving student and Parchment issues, and ensuring credentials are released accurately and timely.
• Develops and manages student communications related to graduation applications, eligibility, commencement ceremonies, credentials, and other graduation requirements.
• Prepares, reviews, and supports certification of required graduation and degree reports, including Texas Higher Education Coordinating Board graduation reports (CBM009 and CBM00M) and National Student Clearinghouse degree reporting, by validating graduate data, researching errors, correcting student records, and ensuring accurate and timely submission.
• Manages reverse transfer initiatives, including the evaluation and input of transfer credit into the student information system. Research course descriptions, institutional accreditation status, and other transfer resources to aid in the determination of course transferability and equivalency.
• Plans and manages college commencement ceremonies by developing operational timelines, coordinating staffing and departmental responsibilities, managing vendors and purchases, overseeing ceremony logistics, and ensuring events meet institutional expectations and provide a positive experience for graduates and guests.
• Administers and maintains institutional advising trees in the student information system, which serve as the college’s official degree audit, by implementing catalog curriculum requirements, testing programming, resolving system and accuracy issues, and making necessary revisions to support accurate advising and graduation evaluation.
• Develops and manages proactive credential attainment and completion initiatives by analyzing student academic records and completion data, identifying students who have completed or are near completion of credentials, automatically awarding eligible credentials, and developing outreach campaigns.
• Evaluates and improves graduation, credential attainment, and commencement processes by identifying barriers, developing procedures, maintaining documentation, and training staff.
• Maintain and monitor the graduation/commencement budget.
• Other duties as assigned. Responsibilities and duties may change based on the needs of the department and the institution.

Required Education

Bachelor’s degree required ; Master’s preferred

Required Skills & Abilities

• Excellent oral and written communication skills.
• Ability to organize and plan a large-scale event multiple times a year.
• Ability to interpret and apply complex policies, procedures, and academic requirements.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Experience using Jenzabar or another student information system.
• Strong technical skills, including the ability to work with data, generate and review reports, and troubleshoot system or data issues.
• Ability to develop and maintain effective working relationships across departments.

Preferred Skills & Abilities

Required Experience

• Four (4) years’ experience in higher education student services, student records, or related experience
• Three (3) years’ proficient experience using a student information system, such as Jenzabar, or a comparable enterprise system.

Posting Date 09/14/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
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  • A Recent Recruiting Event or Job Fair
  • Glassdoor.com
• North Central Texas College provides a referral program to our employees. If an NCTC employee referred you to this position, please provide their FULL NAME below.

  (Open Ended Question)

Application Documents

Required Documents

• Resume
• Cover Letter
• Unofficial Transcript

Optional Documents