Graduate Customer Success - Austin, TX

Fospha; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary + OTE

14 days PTO plus federal holidays

401k

Daily office snacks

Job summary

Fospha is seeking a Client Success Coordinator in Austin, Texas to deliver exceptional experiences to customers. As part of this role, you will support customer onboarding and maintenance, ensuring product knowledge to drive performance. You will have opportunities to grow and learn through hands-on exposure and comprehensive training.

Ideal candidates will be curious, proactive, and passionate about customer success, with a strong analytical mindset. The position offers competitive salary, 14 days of PTO, and additional benefits.

Qualifications

• Curious and proactive individuals keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.

Responsibilities

• Support the Client Success team on matters specific to customers.
• Own and project-manage customer onboarding.
• Provide training sessions and ongoing support to customers.

Skills

Curiosity

Verbal communication

Relationship building

Analytical skills

Organizational skills

Customer success passion

Interest in AI

Tools

Excel

Job description

US Graduate Program - Customer Success

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?

Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?

Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?

If so, we'd love to hear from you!

The Graduate Opportunity in our Centre of Excellence

Fospha's early-careers program develops ambitious, high-performing talent through focused training, hands-on experience, and cross-functional exposure. Starting in Client Success, you will gain foundational experience while being prepared for future opportunities across the organization.

The programme operates on four key principles:

• Hands-on Exposure to Customers: Working directly with brands in Client Success provides practical experience and deep product knowledge essential for future progression within the business.
• Cross-Functional Exposure: Client Success offers unique opportunities to learn from and collaborate with every department in the business many on a daily basis.
• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you’ll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha.

The Role

As a Client Success Coordinator you will be at the heart of the business, delivering the best possible experience to our customers.

Key Responsibilities

• Support and learn from the Client Success team on matters specific to Fospha customers.
• Own and project-manage customer onboarding, ensuring quality for our customers.
• Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and ongoing support.
• Forecast and track key account metrics, identify and help realize upsell opportunities: grow opportunities within the customer base and collaborate with our sales team to ensure growth attainment and realize upsell opportunities.
• Track customer health scores, creating mitigation plans for at-risk customers to ensure renewal.
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals.
• Build and manage key customer stakeholder relationships.
• Continuously strive to provide the best customer service possible and exceed expectations.
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilizing our Gen Ai hub.

What are we looking for?

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights; proficiency in Excel.
• Organized and able to manage multiple priorities simultaneously.
• Passionate about customer success and solving problems for customers.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

What can we offer you?

• Be part of a leading global venture builder, Blenheim Chalcot, and learn from the incredible talent in BC.
• Be exposed to the right mix of challenges and learning and development opportunities.
• Competitive salary + OTE.
• 14 days PTO plus an additional 11 federal public holidays.
• Your birthday off.
• Daily office snacks and treats.
• 401k.