Graduate Service Engineer

Agilent Technologies; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Agilent Technologies is seeking a Field Service Engineer to support customers on-site with installation, implementation, maintenance, and repair of company and multi-vendor systems. You will install and optimize hardware, software and network configurations, diagnose issues and ensure high customer satisfaction across diverse environments.

The role involves proactive problem solving, collaboration with Support/Sales/Marketing/R&D, and occasional training sessions for customers or field

Qualifications

• Bachelor's degree in a related engineering or science field.
• Fresh graduates or up to 1–2 years of experience welcome.
• Strong communication and interpersonal skills with customers and internal stakeholders.
• Proactive and positive mindset with a willingness to learn and develop technical skills.
• Previous customer service experience is a plus.
• Candidates based in Perth preferred; Victoria may be considered.

Responsibilities

• Support customers through on-site activities including installation, implementation, maintenance and repair.
• Install and optimize hardware, software and network products at customer sites.
• Diagnose and resolve product performance issues.
• Perform maintenance and repair services.
• Advise on preventive maintenance and configurations to improve product performance.
• Proactively respond to potential issues to prevent outages.
• Deliver integrated solutions including peripherals, OS and applications.
• Collaborate with internal teams to provide solutions to customers.
• May deliver internal training and seminars for field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Meet credentialing requirements to gain access to customer sites.

Skills

Communication

Customer facing

Interpersonal skills

Education

Bachelor's degree in Electronics/Electrical/Mechanical/Mechatronics/Biomedical/related

Job description

Job Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• Will work in associated projects.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor’s Degree in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Biomedical Engineering, Chemistry, Life Sciences or a related discipline.
• Fresh graduates or candidates with up to 1 -2 years of professional experience are welcome to apply. Relevant internships, part-time experience or graduate roles will be considered.
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
• Proactive and positive mindset with a strong willingness to learn and develop technical skills.
• Previous customer service or customer-facing experience would be an added advantage.
• Candidates based in Perth are preferred. Candidates based in Victoria may also be considered.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support