Especialista de Suporte Técnico- Atômica e Molecular - Curitiba e região

Agilent Technologies; United States; Híbrido; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

Agilent Technologies is seeking a Field Service Engineer to install, maintain, and troubleshoot on-site systems for customers across the United States. You will collaborate with customers to optimize hardware, software and network configurations and ensure minimal downtime.

You will travel up to 75% of the time, engage in hands-on repairs, provide preventive maintenance guidance, and may train customers or junior engineers.

Qualificações

• Bachelor’s or Master’s Degree or equivalent.
• Post-graduate certification and/or license may be required.
• Typically, at least 1-2+ years relevant experience.

Responsabilidades

• Support customers via on-site installation, implementation, maintenance and repair of systems.
• Install and optimize hardware/software/network products at client sites.
• Diagnose and resolve product performance problems.
• Provide preventive maintenance guidance and configurations to avoid downtime.
• Proactively respond to potential issues to minimize interruptions.
• Deliver fully integrated solutions and collaborate with Support, Sales, Marketing and R&D.
• May train field engineers or customers.
• May calibrate equipment on-site for large-volume customers.
• May qualify leads and access customer sites per credentialing requirements.

Conhecimentos

Field service experience

Customer-facing communication

Diagnose and troubleshoot

Travel readiness

On-site installation

Formação académica

Bachelor's or Master's degree

Ferramentas

Calibration equipment

Technical manuals

Descrição da oferta de emprego

Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent.

Post-graduate, certification, and/or license may be required.

Typically, at least 1-2+ years relevant experience.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support