Graduate Programme: Customer Success & Growth (Remote)

PriceLabs; United States; Remote; USD 3,200 - 4,700; Full time

Benefits offered by this job

Remote-first

Work from home

Global team

Job summary

PriceLabs is seeking a customer-focused role in India to be the first point of contact for our users. You will handle inquiries via email, calls, and video conferences, guiding customers through product walkthroughs and solutions.

The role emphasizes empathy, problem-solving, and precise communication to ensure timely issue resolution. As a starting position in a dynamic B2B SaaS environment, you will gain exposure across departments and contribute to high-quality customer success.

Qualifications

• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

Skills

Empathy

Patience

Curiosity

Analytical mindset

Strong communication

Math proficiency

Job description

PriceLabs is seeking a customer-focused role in India to be the first point of contact for our users. You will handle inquiries via email, calls, and video conferences, guiding customers through product walkthroughs and solutions.

The role emphasizes empathy, problem-solving, and precise communication to ensure timely issue resolution. As a starting position in a dynamic B2B SaaS environment, you will gain exposure across departments and contribute to high-quality customer success.