Customer Success Associate (Remote)

Tenacious Hr Solution; United States; Remote; USD 2,300 - 3,500; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Job summary

Tenacious Hr Solution is seeking a proactive Client Success Associate to join our fully remote startup team. You will be the primary contact for candidates, guiding them through the job search journey, answering questions, and ensuring timelines are met.

This entry-level role emphasizes ownership, organization, and strong communication in Hindi and English. You will collaborate with internal teams to provide timely support and help candidates succeed in their career paths.

Qualifications

• Excellent communication in both Hindi and English.
• High ownership and accountability for keeping candidates on track.
• Strong time management and organizational skills.

Responsibilities

• Connect with candidates daily to track progress and answer questions.
• Follow up on required actions, documents, or program requirements.
• Provide guidance and timely follow-ups to help candidates overcome challenges.
• Build relationships with candidates and maintain accountability for commitments.
• Maintain accurate records of interactions, progress, and action items.
• Coordinate with internal teams to ensure timely support for candidates.
• Manage multiple candidates simultaneously without missing tasks.

Skills

Bilingual Hindi/English

Time management

Organizational skills

Attention to detail

Proactive mindset

Remote self-starter

Job description

We're a growing career consultancy that helps entry-level to mid-level IT professionals land better software engineering opportunities. We're looking for a proactive, highly organized Client Success Associate to join our remote team and become the primary point of contact for our candidates throughout their job search journey.

What You'll Do:

• Connect with candidates daily to track their progress, answer questions, and ensure they stay on track throughout the placement process.
• Monitor candidate activity and follow up when required actions, applications, documents, or other program requirements are pending.
• Ensure candidates follow the processes and guidelines agreed upon as part of the HireShell program.
• Provide guidance, support, and timely follow-ups to help candidates overcome challenges during their job search.
• Build strong relationships with candidates while maintaining accountability for their commitments and responsibilities.
• Maintain accurate records of candidate interactions, progress, follow-ups, and action items.
• Identify and elevate repeated or unresolved issues when candidates are not following required processes.
• Coordinate with internal teams to ensure candidates receive the right support at the right time.
• Manage multiple candidates simultaneously while ensuring no follow-ups or important tasks are missed.

What We're Looking For:

• Excellent communication skills in both Hindi and English.
• High ownership and accountability you take responsibility for ensuring candidates stay on track throughout the program.
• Strong time management and organizational skills, with the ability to track and manage multiple candidates efficiently.
• Strong attention to detail and the ability to identify missing information, pending tasks, or inconsistencies.
• Proactive mindset with a positive, problem-solving attitude.
• Comfortable communicating with candidates and following up firmly but professionally when required.
• Comfortable working independently in a fast-paced remote startup environment.
• Entry-level candidates who are eager to learn, grow, and build a career in customer success or operations are encouraged to apply.

What We Offer:

• Fully remote role with flexible working hours.
• Opportunity to work closely with a fast-growing startup and make a meaningful impact.
• Salary: Rs 20,000 - Rs 30,000 per month (based on experience and performance).
• Significant learning and growth opportunities.

Job Type:

• Full-time
• Permanent

Benefits:

• Flexible schedule
• Work from home