Graduate IT Technician: Tech Support & Mentorship

VILLANOVA UNIVERSITY; Kennedy (Tioga County); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Villanova University in Kennedy Hall invites applications for a Graduate Information Technology Technician. This graduate student role delivers advanced IT support across phone, chat, and in‑person channels, mentoring peers and handling escalation when needed.

The position emphasizes analytical thinking, strong customer service, and independent work. Training is provided through Technology Support Services to ensure top‑tier service.

Qualifications

• Minimum of one year of experience in information technology support or related field.
• Excellent written and verbal communication skills.
• Ability to diagnose and resolve hardware, software, network, and account-related issues.

Responsibilities

• Provide advanced technical support to the Villanova University community via phone, chat, and in-person service channels.
• Record and manage support requests using the TeamDynamix ticketing system.
• Act as a mentor and escalation resource for other student employees and new technicians.

Skills

Technical support

Customer service

Troubleshooting

Tools

TeamDynamix (TDX)

Job description

Villanova University in Kennedy Hall invites applications for a Graduate Information Technology Technician. This graduate student role delivers advanced IT support across phone, chat, and in‑person channels, mentoring peers and handling escalation when needed.

The position emphasizes analytical thinking, strong customer service, and independent work. Training is provided through Technology Support Services to ensure top‑tier service.