Graduate Customer Support Specialist

Placements24; Roanoke (VA); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonuses

Fully remote

Flexible hours

Training program

Career advancement

Supportive remote team culture

Descripción de la vacante

Placements24 is seeking empathetic and responsive Graduate Customer Support Specialists to join their fully remote support team. You will be the first point of contact for customers, assisting them via phone, email and chat while delivering friendly, solution-oriented service.

This role emphasizes clear communication, problem solving and the ability to work independently in a remote setting. A high school diploma is required, with relevant tertiary education or experience preferred, and you can

Formación

• High school diploma or equivalent; tertiary education or experience preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency with computers and basic software.

Responsabilidades

• Respond to customer inquiries and resolve issues promptly and professionally via various channels.
• Provide technical assistance and product support to customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and escalated complex issues to the appropriate internal teams.
• Contribute to the development of knowledge base articles and customer support resources.
• Gather customer feedback and report on trends to improve products and services.

Conocimientos

Communication

Active listening

Problem solving

Remote work

Customer service

Educación

High school diploma

Relevant tertiary education or experience

Descripción del empleo

About the Role

Our client is looking for empathetic and responsive Graduate Customer Support Specialists to join their fully remote support team. This role is ideal for individuals who are passionate about providing exceptional customer service and resolving issues efficiently. You will be the first point of contact for customers, assisting them via phone, email, and chat. Working remotely, you will be part of a supportive and collaborative team dedicated to ensuring customer satisfaction and loyalty. This is a fantastic opportunity to develop strong communication, problem-solving, and technical support skills in a flexible work environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via various communication channels.
• Provide technical assistance and product support to customers.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and escalated complex issues to the appropriate internal teams.
• Contribute to the development of knowledge base articles and customer support resources.
• Gather customer feedback and report on trends to improve products and services.

Requirements

• High school diploma or equivalent; relevant tertiary education or experience preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in using computers and basic software applications.
• Ability to remain calm and patient under pressure.
• Demonstrated ability to work effectively and independently in a remote setting.

Benefits

• Competitive entry-level salary and performance bonuses.
• Fully remote position with flexible working hours.
• Comprehensive training program on products and support tools.
• Opportunities for career advancement within customer support and related fields.
• A positive and supportive remote team culture focused on customer success.