Customer Support

Kensoft, Inc; Pennsylvania; Remote; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Training

Life Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off (PTO)

Remote Work Environment

Flexible Part-Time Schedule

Professional Development Opportunities

Job summary

Kensoft, Inc. is seeking a friendly and dependable Customer Support Representative for a remote, part-time role. This entry-level position focuses on assisting customers, answering questions, and delivering excellent service.

Paid training will help new team members quickly learn procedures and systems. In this role you will handle inquiries via phone, email, and live chat; maintain accurate records; and escalate complex issues when needed, all while adhering to company guidelines and protecting

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills and familiarity with email and online platforms.
• Good organizational and time-management skills.
• Ability to multitask and solve problems effectively.
• Willingness to learn new systems and procedures.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace.
• Previous customer service experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through phone, email, live chat, or other communication channels.
• Provide accurate information about company products, services, and policies.
• Assist customers with questions, concerns, and general support requests.
• Identify customer needs and recommend appropriate solutions.
• Resolve routine issues and escalate complex concerns when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Follow company guidelines and customer service procedures.
• Communicate professionally with customers and team members.
• Protect confidential customer information.
• Meet established customer satisfaction and service quality standards.

Job description

We are seeking a friendly, dependable, and customer-focused Customer Support Representative to join our team in a remote, part-time position. This entry-level opportunity is ideal for individuals who enjoy helping others, answering questions, and providing excellent customer service.The successful candidate will assist customers with inquiries, provide product and service information, resolve routine concerns, and ensure a positive customer experience. Paid training will be provided to help new team members learn company procedures and customer support systems.

Requirements/Responsibilities

• Key ResponsibilitiesRespond to customer inquiries through phone, email, live chat, or other communication channels.
• Provide accurate information about company products, services, and policies.
• Assist customers with questions, concerns, and general support requests.
• Identify customer needs and recommend appropriate solutions.
• Resolve routine issues and escalate complex concerns when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Follow company guidelines and customer service procedures.
• Communicate professionally with customers and team members.
• Protect confidential customer information.
• Meet established customer satisfaction and service quality standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills and familiarity with email and online platforms.
• Good organizational and time-management skills.
• Ability to multitask and solve problems effectively.
• Willingness to learn new systems and procedures.
• Ability to work independently in a remote environment.
• Reliable internet connection and a suitable workspace.
• Previous customer service experience is a plus but not required.

Benefits & Perks

• Paid Training
• Life Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plans
• Paid Time Off (PTO)
• Remote Work Environment
• Flexible Part-Time Schedule
• Professional Development Opportunities