Graduate Customer Success Specialist | Hybrid & Growth Path

Placements24; Windsor Park (TN); Hybrid; USD 15,000 - 22,000; Full time

Benefits offered by this job

Comprehensive training

Hybrid work model

Mentorship from CS Managers

Clear career progression

Diverse client base

Work-life balance resources

Job summary

WhatJobs Direct seeks a Graduate Customer Success Specialist to join a client-centric team in East London. You will onboard clients, guide product adoption, and ensure customer satisfaction while building strong relationships with stakeholders.

In this hybrid role, you will receive comprehensive training, mentorship from experienced CS managers, and clear career development paths within customer success. Ideal for graduates eager to grow in a fast-paced environment.

Qualifications

• Bachelor's degree required in a related field.
• Strong interpersonal and communication skills.
• Customer-centric mindset with problem-solving abilities.
• Excellent organizational skills and multi-account management.
• Proficient in MS Office and CRM software preferred.
• Able to work independently and in a team; eager to learn.
• Adaptable and resilient in a fast-paced environment.
• Willing to commute to East London for in-office days.

Responsibilities

• Onboard new clients with training on product usage.
• Proactively engage clients to understand needs and goals.
• Respond to inquiries and resolve issues efficiently.
• Build and maintain relationships with key stakeholders.
• Identify upsell/cross-sell opportunities.
• Gather client feedback for product improvement.
• Monitor health metrics and mitigate churn.
• Educate clients on new features and best practices.

Skills

Interpersonal communication

Problem-solving

Customer-centric mindset

Organizational skills

Team collaboration

Independent work

Learning agility

Education

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

WhatJobs Direct seeks a Graduate Customer Success Specialist to join a client-centric team in East London. You will onboard clients, guide product adoption, and ensure customer satisfaction while building strong relationships with stakeholders.

In this hybrid role, you will receive comprehensive training, mentorship from experienced CS managers, and clear career development paths within customer success. Ideal for graduates eager to grow in a fast-paced environment.