Graduate Assistant, Marshall Online

Marshall University; Huntington (WV); On-site; USD 12,000 - 18,000; Part time

Job summary

Marshall Online invites applications for a Graduate Assistant in the Online Education unit. The GA will support student services, communications, and event planning to enhance online student success.

The position involves front-line outreach to students, collaboration with the MU Online team, and using data analytics to measure initiative effectiveness. Open to graduate students in good standing at Marshall University.

Qualifications

• Must be fully admitted to a Marshall graduate program.
• Must be able to perform all essential job duties as outlined in the job description.

Responsibilities

• Assist with front-line student and stakeholder support through in-person, phone, email, text and chat interactions.
• Provide support to the Marshall Online team on initiatives and projects that promote and support online student success.
• Create and post content in the Marshall U app and engage in online connection communities.
• Conduct and analyze research related to best practices and trends in online learning success.
• Utilize systems and data analytics tools to track processes and efficiencies.

Skills

Strong communication skills

Technology skills

Professional demeanor

Microsoft Office (Word, Excel, Teams)

Problem solving

Organizational skills

Attention to detail

Ability to learn new information

Flexibility

Education

Graduate program acceptance at Marshall University

Job description

Position Details

Position Information

Position Title Graduate Assistant, Marshall Online Description of GA Assignment GA: Clinical Practice - The department will assign you to various tasks that will require you to provide professional service to MU students, clients of a MU Clinic, or other individuals in need of professional services provided by the office. Job Description Summary

Reports To

Senior Director of Student Engagement

Job Summary

Marshall Online is dedicated to integrating students into the workplace, providing opportunities for learning and growth. The Graduate Assistant position within the Online Education and Certification unit involves supporting student services, communications, and event planning to enhance online student success.

Job Specific Duties And Responsibilities

• Assist with front-line student and stakeholder support through in-person, phone, email, text and chat interactions.
• Provide support to the Marshall Online team on initiatives and projects that promote and support online student success.
• Utilize various communication channels including but not limited to email, social media, and phone calls to connect students with information on programs and initiatives.
• Assist in the creation and implementation of student success programming, workshops, and events. Engage and collaborate with team and campus partners.
• Assist in creating, reviewing, and organizing documents, flyers, and web pages. Provide edits and feedback.
• Conduct and analyze research related to best practices and trends in online learning success.
• Utilize systems, data analytics tools and platforms to serve and connect students and, track and evaluate processes and efficiencies.
• Assist with surveys, polls, assessments to evaluate the effectiveness of initiatives.
• Provide support and training on technology and processes for engagement and programming.
• Create and post content in the Marshall U app. Monitor and support engagement in online connection communities.
• Other duties as assigned.

Department Online Education - MU2051 Location MU - Marshall University Semester Fall Semester Hours Per Week Full Time (20 hrs a week)

Qualifications

Required Qualifications

Education

• Fully accepted to a graduate program at Marshall

Experience

• Must be able to perform all essential job duties as outlined in the job description.

Preferred Qualifications

Education Experience

• Strong communication skills
• Technology skills
• Clear and professional demeanor with peers, faculty, and staff
• Microsoft Suite experience, mostly Word, Excel, and Teams
• Ability to problem solve with assistance
• Organizational skills
• Attention to detail
• Ability to learn new information
• Flexible

Posting Detail Information

Posting Number MU3165GA Open Date 08/14/2026 Close Date Open Until Filled Yes Special Instructions Summary