Graduate Admissions Growth Director

Harrisburg University of Science and Technology; Harrisburg (Dauphin County); On-site; USD 75,000 - 105,000; Full time

Job summary

Harrisburg University of Science and Technology is seeking an Associate Director of Graduate Admissions to lead recruitment and enrollment for graduate and PhD programs within Enrollment Management. The role engages prospective students across marketing and recruitment channels and mentors them through the admissions process to achieve enrollment goals.

The position emphasizes relationship-building with applicants, collaboration with faculty and administrators, and data-driven reporting to

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years of relevant experience.
• Sales, student recruitment, or customer service experience required.
• Experience with Slate or other higher education CRM systems preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Communicate the University’s graduate and PhD program offerings and value propositions to prospective students to support goals for contacts, interviews, applications, admitted students, and enrollments.
• Execute recruitment strategies designed to increase enrollment in graduate and PhD programs.
• Initiate and maintain relationships with prospective students and lead-generating sources across multiple communication channels, including phone, email, text, and digital platforms.
• Guide prospective students through the admissions process, including follow-up on applications and ongoing counseling and support.
• Review assigned prospect and applicant pipelines regularly, identify barriers to progression, and conduct timely and appropriate follow-up.
• In coordination with the Executive Director, program directors, and other University partners, plan and execute information sessions and recruitment (online/in-person) events to promote graduate and PhD programs.
• Travel domestically and internationally, as needed, to represent the University at recruitment events or enrollment-related activities. Some evening and weekend travel may be required.
• Ensure accurate and complete data entry within the University’s CRM system.
• Collaborate with internal partners to support development of recruitment and marketing strategies that attract and maintain a diverse student population.
• Maintain detailed knowledge of academic programs, including requirements, curriculum, policies, procedures, and general institutional information.
• Communicate with faculty and administration to support recruitment efforts and ensure a consistent transition from applicant to enrolled student.
• Address applicant concerns, including extenuating circumstances, complaints, and appeals related to admissions decisions. Escalate policy questions, appeals, sensitive cases, and circumstances requiring exceptions to the Executive Director or appropriate University official.
• Ensure proper handling of confidential student information in compliance with FERPA.
• Prepare regular reports related to enrollment activity, progress, observations and recommendations as needed.

Skills

Strong communication skills

Education

Bachelor’s degree

Tools

Slate CRM

Job description

Harrisburg University of Science and Technology is seeking an Associate Director of Graduate Admissions to lead recruitment and enrollment for graduate and PhD programs within Enrollment Management. The role engages prospective students across marketing and recruitment channels and mentors them through the admissions process to achieve enrollment goals.

The position emphasizes relationship-building with applicants, collaboration with faculty and administrators, and data-driven reporting to