GPU Cloud Platform Support Engineer: Kubernetes & Cloud Infra

NVIDIA

Santa Clara (CA)

On-site

USD 108,000 - 173,000

Full time

5 days ago

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Job summary

NVIDIA DGX Cloud is seeking passionate software support engineers to partner with internal customers, understand their workloads, and assist with troubleshooting. You will document issues to help users self-troubleshoot in a fast-moving environment and collaborate with Site Reliability teams across compute, storage, and networking.

You will support cloud deployments, improve workflows, and build tooling to increase visibility and efficiency.

Qualifications

BS/MS degree in Computer science or related areas (or equivalent experience).
5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux.
Experience with Kubernetes, AWS, Azure, OCI, and GCP.
Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling.
Understanding of data storage technologies (databases, file, block, blob).
Customer Service/Support Experience.
Willingness to work up and down the stack as well as across multiple teams.
Strong skills in troubleshooting and Communication.

Responsibilities

Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms.
Define and improve operational workflows (runbooks, escalation paths, support processes).
Triage/investigate root cause of customer issues and escalte as needed.
File bugs and report issues while working closely with the Site Reliability team.
Build tooling to improve customer support process and visibility.
Deeply understand user workloads and use cases.
Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success.
Be part of an on call rotation to support production systems.