GPU Cloud Platform Support Engineer - Drive Success

Socket.dev; North Carolina; On-site; USD 108,000 - 173,000; Full time

Job summary

NVIDIA seeks passionate software support engineers to partner with internal customers, understanding their needs, troubleshooting issues, and creating documentation to help users self-serve on our cloud platforms. You will support distributed systems across compute, storage and networking with Linux expertise.

Expect 5+ years in distributed software support, strong Kubernetes and cloud provider experience (AWS, Azure, OCI, GCP), and a customer-service mindset.

Qualifications

• BS/MS degree in Computer science or related areas (or equivalent experience)
• 5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
• Experience with Kubernetes, AWS, Azure, OCI, and GCP
• Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
• Understanding of data storage technologies (databases, file, block, blob)
• Customer Service/Support Experience
• Willingness to work up and down the stack as well as across multiple teams
• Strong skills in troubleshooting and Communication

Responsibilities

• Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms
• Define and improve operational workflows (runbooks, escalation paths, support processes)
• Triage/investigate root cause of customer issues and escalate as needed
• File bugs and report issues while working closely with the Site Reliability team
• Build tooling to improve customer support process and visibility
• Deeply understand user workloads and use cases
• Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
• Be part of an on call rotation to support production systems

Skills

Customer service

Troubleshooting

Cross-team collaboration

Willingness to stack across layers

Education

BS/MS in CS or related

Tools

Kubernetes

AWS

Azure

OCI

GCP

DevOps tooling

Job description

NVIDIA seeks passionate software support engineers to partner with internal customers, understanding their needs, troubleshooting issues, and creating documentation to help users self-serve on our cloud platforms. You will support distributed systems across compute, storage and networking with Linux expertise.

Expect 5+ years in distributed software support, strong Kubernetes and cloud provider experience (AWS, Azure, OCI, GCP), and a customer-service mindset.